Front Office Assistant

Description

Onsite Role

Job Summary:

• Responsible for the front office duties in support of all medical practices as assigned utilizing the five (5) Simply Better steps with every patient and team member interaction.

Job Responsibilities:

• Must have the ability, skillset, qualifications, education, and licensure (if applicable) for all the responsibilities required for position.
• Must excel in communication (written and verbal), customer service and can work independently or as part of a team.
• Must excel in prioritization, organization and multitasking while demonstrating attention to detail and follow through.
• Can problem solve to logical conclusion, demonstrate initiative and is responsible.
• Greet, connect, and be an extraordinary host for each patient at arrival and departure/checkout at facility.
• Be at work and be on time.
• Follow company policies, procedures, and directives.
• Interact in a positive and constructive manner.
• Prioritize and multitask.
• Ensure PreArrival patient process is complete.
• Assist new patients with Patient Information Forms.
• Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes. Produce errorfree batches which include counting and balancing in agreement with EHR.
• Maintain knowledge of insurance requirements including patient financial obligations.
• Demonstrate proficiency in computer management systems.
• Utilize computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
• Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process arrived, cancelled, rescheduled, and noshow appointments per protocol.
• Answer all calls within Three (3) rings. Screen and direct all incoming telephone calls in an efficient and professional manner.
• Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Notify management of patient issues.
• Ensure patient areas are safe, clear, and free from hazards.
• Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed.
• Receive, file, sort, and distribute all incoming and outgoing materials appropriately.
• Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
• Other duties as assigned.

Required Skills & Experience:

• Ability to communicate effectively in written and verbal form.
• Ability to deliver excellent customer service.
• Ability to work independently and collaboratively as part of a team.
• Ability to prioritize, organize, and multitask while maintaining attention to detail and follow through.
• Ability to problem solve logically, demonstrate initiative, and take responsibility.
• Ability to demonstrate proficiency in computer management systems.
• Ability to utilize computer scheduling functions and registration protocols.

Preferred Skills & Experience:

• One (1) year of minimum of Customer Service in any field.
• Prior medical office experience.

Required Education:

• High School graduate or equivalent.

Required Certifications & Licensure:

• Current BLS for Health care provider.

Preferred Certifications & Licensure:

• Medical Terminology certificate.