Senior Salesforce Consultant

Description

Number of Days Onsite: 4 days

Job Title: Senior Salesforce (SFDC) Consultant / Business Systems Analyst (BSA)

Overview:

We are looking for an experienced Senior Salesforce Consultant/BSA with strong Salesforce Administration and Consulting certifications. The ideal candidate will be responsible for solution design in Salesforce, working closely with Senior Salesforce Architects and client SMEs. This is a client-facing role requiring strong consulting, solutioning, and stakeholder management skills.

Key Responsibilities:

• Lead or play a major role in Salesforce solution design across Sales, Service, Experience, Health, and Data Clouds.
• Collaborate with business and IT teams to gather and translate requirements into functional and technical solutions.
• Partner closely with Senior Salesforce Architects, Enterprise Architecture teams, and executive-level sponsors (VP/Director) to ensure alignment with business goals.
• Conduct end-to-end requirements gathering, including EPICs, features, and user stories using tools like JIRA and Confluence.
• Prepare detailed requirement and solution design documentation, including gap analysis, use cases, and scope documents.
• Coordinate with offshore teams for development, configuration, and testing during build and deployment phases.
• Facilitate design brainstorming and requirements clarification sessions across multiple geographies.
• Participate in Scrum of Scrums model for large-scale Salesforce programs.
• Build prototype configurations in Salesforce (Sales/Service/Experience Cloud, Force.com, AgentForce) during the design phase.
• Provide architectural oversight and ensure alignment with CRM roadmaps and Salesforce best practices.

Required Skills and Experience:

• 8+ years of total IT experience, including at least 5 years in Salesforce.com.
• Proven track record in 4–5 Salesforce implementations (Sales, Service, Experience, Health, or Data Cloud), each lasting at least 6 months.
• Strong domain experience in Healthcare payer business, particularly within Sales processes.
• Hands-on experience in requirements analysis, documentation, and management (EPICs, user stories, etc.).
• Proficiency with JIRA, Confluence, and other issue/requirement tracking tools.
• Strong understanding of Salesforce objects, configuration, and administration essentials.
• Experience in CRM roadmap planning, architectural design, and Force.com implementations.
• Excellent interpersonal, communication, and stakeholder management skills, with experience handling large enterprise programs.
• Experience with onsite-offshore coordination and flexibility for late evening or early morning calls.
• Apex/Visualforce and Salesforce code optimization knowledge are good to have but not mandatory.