Jobs

Description

Prefer - onsite - New York OR EST REMOTE

Job Description

• The NPI Program Manager will own the operational integrity of New Product Introduction (NPI) timelines across Client  Sales globally on behalf of the Business Planning & Operations team.
• This role is the single source of truth for where every NPI program stands against plan — what is slipping, why, and what needs to happen next.
• They will own the Milestone Master as the canonical tracker, hold cross-functional workstream owners accountable to their committed dates, and proactively surface risks with enough context for leadership to act.

Roles and Responsibilities

• Own the Milestone Master NPI section — the canonical tracker of all NPI milestones, dates, owners, and status across workstreams; update minimum 2x/week based on inputs actively pulled from workstream leads
• Maintain a forward view of all NPI deliverables; track dependencies, send structured reminders to milestone owners 7 and 3 days before due dates, and own the critical path
• Reconcile timeline conflicts between Category, Channel Sales, and other XFN partners — driving alignment when dates do not agree
• Issue Critical Flags when a milestone is at risk of slipping by 5+ days, a dependency is unresolved with <2 weeks to a gate, or two workstreams have conflicting timelines with no resolution path
• Every Critical Flag includes: what is at risk, why, downstream impact, who needs to decide or unblock, and recommended action
• Track flag resolution end-to-end — flags do not close until the risk is mitigated, not just acknowledged
• Synthesize inputs from workstream owners into decision-ready artifacts that leadership can act on without further synthesis
• Build launch-by-launch institutional knowledge of what good looks like and where NPI programs typically break

Qualification & Experience:

• 4-5+ years of program or project management experience at a large tech company or strategy consulting firm
• Demonstrated ownership of complex, cross-functional timelines with multiple workstreams and dependencies
• Track record of holding senior stakeholders accountable — pulling status proactively rather than waiting to be told
• Ability to synthesize inputs and frame decisions with trade-offs and a clear recommendation, not just status
• Ability to ruthlessly prioritize and work autonomously
• Must be able to work through ambiguity
• Strong written and verbal communication skills; comfortable producing decision-ready artifacts for leadership
• Proficient in Google Suite (Sheets, Docs, Slides) and timeline / project tracking tools
• Experience working against tight timelines with high-visibility deliverables
• Retail, hardware, or consumer electronics NPI experience strongly preferred
• Comfortable navigating ambiguity, operating independently, and driving accountability without direct authority

Must-Have Skills

• Program / project management — owning complex, cross-functional timelines end-to-end (4-5+ years)
• Stakeholder management & accountability driving (chasing owners, escalating slips, reconciling conflicts)
• Risk / issue management and proactive flag escalation with recommended actions
• Strong written communication — producing decision-ready artifacts and exec-facing summaries
• Google Suite (Sheets, Docs, Slides) and timeline / project tracking tools
• Attention to detail and operational rigor across multiple parallel workstreams
• Ability to synthesize raw inputs into a clear POV

Nice-to-have Skills

• Retail, hardware, or consumer electronics NPI experience
• Experience with workback schedule / timeline management tools (Smartsheet, Asana, Jira)
• Familiarity with cross-channel sales operations (3P Retail, Telco, DTC) or consumer electronics launch cycles