Customer Service Representative

Description

Location: Fully Onsite Monday–Friday, 8:00 a.m. – 5:00 p.m.

Potential to Convert to Full-Time

Summary:

• We are looking for a motivated and customer-focused Outside Sales Trainee to support local sales efforts and gain hands-on experience in customer interaction, technical coordination, and outside sales development.
• This is a fully onsite role with light local travel and the opportunity to grow into a full-time outside sales position.

What You’ll Do

• Support sales reps by visiting customer sites (local travel, ~5%)
• Handle inbound customer calls and assist with product questions
• Communicate with technicians on the warehouse floor to verify parts and service needs
• Coordinate customer service tasks using Salesforce and Microsoft Office
• Participate in outside sales training and learn key product terminology (e.g., Goodwin Flight Pumps)
• Prepare for field travel: Must obtain DOT medical card and have a valid MVR
• Follow safety protocols and wear PPE including safety boots

What We’re Looking For

• 1+ year of Salesforce experience required
• Strong communication and customer service skills (phone-based work included)
• Proficiency in Microsoft Office Suite
• Willingness to work in a sales-focused role with a hands-on approach
• Comfortable working in a warehouse/shop environment
• Knowledge of site plans, construction management, and dewatering pump terminology is a plus.

Additional Requirements

• Must be able to obtain and maintain a DOT Medical Card
• Must have a valid driver's license and clean MVR
• Safety boots required (PPE will be provided as needed)