Systems Operations Project Manager

Description

Fully Onsite: MPK/NYC/SEA

Systems Operations Project Manager 

• GO Systems is responsible for the tooling and system needs impacting numerous operational partners within Client’s Global Operations Team.
• We are seeking a seasoned Systems Project Manager with experience working directly with engineers building and launching software products 0 to 1, managing front-end and back-end software and database requirements, and collaborating with diverse stakeholders or cross-functional partners.
• A strong candidate will have experience with designing and implementing scaled review workflows (e.g. content review), and networked tooling systems.

Responsibilities:

• Coordinate projects, making detailed plans to accomplish goals and directing the launch, testing, implementation, or iteration of technical activities in support of tooling, systems, and operations.
• Present and explain proposals, reports and findings to clients.
• Authoring and maintaining technical documentation for system tools, including troubleshooting procedures.
• Work with Systems Program Managers (SPM) across multiple programs to support the needs of the business.
• Identify opportunities in existing processes to streamline, optimize, and standardize processes
• Assist with the development of standards, and apply these to track, monitor, report, resolve, or escalate issues.
• Effectively managing, developing, and training the larger team on new processes.
• Ensuring that all processes used by the global team are thoroughly documented and regularly improved.
• Conducting, analyzing, and sharing results from service and operation performance reviews.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Systematically interprets user problems and identifies solutions and possible side effects.
• Consult or negotiate with clients to prepare project specifications.

Minimum Qualifications:

• 8+ years of experience in operations for a tech company, consulting, operations or similar roles
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
• Strong ability to work independently and manage one’s time.
• Strong leadership and mentoring skills necessary to provide support and constructive feedback
• Strong knowledge of production processes, quality control, costs and other techniques for maximizing efficiency and effectiveness in launch and production
• Strong knowledge of business and management principles involved in strategic planning, resource allocation, and the software development lifecycle
• Strong ability to take both a narrow focused view and a high level systems view to understand and articulate implications of small changes to overall systems, and vice versa
• Strong ability to interpret and translate operational requirements into technical needs
• Strong knowledge of computer software, such as SQL, Google Suite (Google Docs, Sheets, Slides, etc), Visio, Lucid Charts, etc.
• Some knowledge of programming languages

Education/Experience:

• Bachelor's degree in business administration or a related field.