Product Operations Specialist

Description

Product Operations Specialist

• The Product & Regulatory Operations org is a vital part of Client's commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across Client and Global Operations and in close partnership with product/eng, legal and client stakeholders.
• As a Product Operations Specialist, you will work on projects that will help drive growth, engagement, and quality of Client’s products.
• We are looking for experienced professionals with strong product sense, who can work with cross functional teams in complex, multi-platform efforts to improve experience through data analysis and storytelling, while maintaining clarity of product vision and organizational awareness.

Responsibilities

• Support program execution strategy for multiple areas of products and the platform – includes kickstarting 0 to 1 efforts, accelerating execution, and improving quality/outcomes for product objectives via programmatic solutions.
• Collect and analyze product data and users from various sources to identify trends, patterns, and insights that can inform business decisions.
• Create reports, dashboards, and visualizations to effectively communicate findings to stakeholders and support decision-making.
• General program management to identify opportunities and see challenges before they arise, predict roadblocks, strengthen cross-functional relationships, and execute on plans.
• Proactively identify program risks, develop and execute mitigation plans, and communicate rationale and updates clearly.

Minimum Qualifications:

• 8 years of relevant experience working in consulting, strategy, operations or equivalent program management experience or educational degree in project management, business, marketing, finance or operations - with particular focus on product operations;
• Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutions
• Proven time-management and organizational skills
• Experience working with teams to develop and improve operational systems and tools
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others
• Experience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clear priorities
• Experience in controlling risk and setting priorities
• Experience communicating effectively

Must-Have Skills             

• Communication skills : Ability to work effectively with various stakeholders, team members, and product areas.
• Experience working in a matrix environment with multiple teams and stakeholders.
• Strong project management skills to lead and execute projects successfully.
• Documentation and Writing Skills: Ability to write clear and concise reports, utilizing internal tools to document processes and outcomes.
• Time Management and Multitasking: Strong organizational skills to manage multiple tasks and prioritize deadlines.
• Data Skills: Proficiency in data analysis, visualization, and SQL, with experience working with Excel and other data tools.

Years of Experience: 8 years of experience

Degrees/Certifications Required:            

• Basic bachelors degree 

Key Projects/Day-to-Day Responsibilities:

• Product Support: Work with the WhatsApp team, focusing on data gathering and analysis.
• Reporting for client: Create reports for cross-functional teams to share insights and findings.
• Product Quality Metrics: Track and analyze product quality metrics to identify trends and areas for improvement.
• Data Summarization and Articulation: Use skills to summarize complex data into actionable insights and articulate findings effectively.
• Issue Management:
• Incoming Issue Reporting: Manage incoming issue reports from various sources.
• List Management: Maintain a list of issues, including categorization and prioritization.
• Tagging Mechanism: Utilize a tagging mechanism to categorize and track issues, ensuring efficient issue management.