Client Facing Customer Care Representative II

Description

NOTE: this position is 3 months to start and then a possibility for the worker to stay on and be shared by other managers in this department up to 12 months.

HYBRID position. After training is completed (about 3 weeks) - 3 days onsite and 2 remote days per week.

NOT a call center.

Education:

• Minimum HS Diploma or GED

Experience:

• Minimum 2 yrs. Client Facing customer service and/or supply chain experience

Skills:

• Excellent time management experience
• Demonstrates the ability to set priorities and manage time in a dynamic work environment for self and within the team.
• Computer proficient with MS Office (especially Excel and Word), and web-based applications.
• Good written and verbal communication skills required.
• SAP Experience preferred but not necessary.
• Order Management experience.

Responsibilities:

• Rep will enter and verify customer orders.
• Rep will be responsible for monitoring queues and take appropriate action within 24 hours. This includes expediting and coordinating timely shipments with our manufacturing sites, and monitoring orders to ensure appropriate communication is extended to all parties.
• Rep will support our internal and external customers by providing timely order status and information including effective order management.
• Rep must respond to e-mails and calls in a timely and professional manner.
• They must support and raise concerns to the appropriate level if issues arise.
• Representative must be able to provide back-up for team members when deemed necessary.
• Must be able to multitask and feel comfortable in a fast-paced environment.