Order to Cash Specialist

Description

HYBRID - 3 days onsite/2 remote per week

Education:

• Minimum HS Diploma or GED (required)
• A Bachelor's degree (preferred)

Experience;

• 2 years of progressive experience in a related field.
• Experienced professional position requiring a strong understanding of Order to Cash, Invoicing and Reconciliation process.
• Has the ability to use SAP order to cash modules including invoicing, and problem solving independently with minimal guidance or supervision.
• Demonstrated ability to understand the level of impact your work has on the larger group and may find ways on improving work processes.
• Computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications intermediate level of competence with Excel.
• Experience interacting with customers in a helpful and friendly manner to understand their needs.
• Strong interpersonal, teamworking and communication skills.

Responsibilities:

Primary responsibilities:

• Effectively and efficiently manage order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and Client’s ability to satisfy them.
• Execute Customer Non-Conformance process including investigation and reporting.
• Complete material availability inquiries and price discrepancy reporting.
• Provide consistent quality service and act as a liaison for customers and external service providers.
• Understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination.