Customer Service Representative

Description

Schedule: 8:00 AM – 4:30 PM

Work Arrangement: Hybrid (specific days to be discussed with the hiring manager)

Candidate Requirements:

• 1–3 years of customer service experience, ideally in a call center environment
• Preference for candidates with SAP experience
• Must be entry-level; not seeking candidates with supervisory or senior-level experience
• Strong communication and problem-solving skills
• Proficient in Microsoft Office
• High school diploma required; associate degree or some college coursework preferred
• Candidates should be looking to grow within the Customer Service Representative (CSR) function

Note: Candidates with extensive experience or supervisory backgrounds will not be considered.

The role:

• The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.

Core responsibilities:

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
• Perform Customer Service Support functions as the first point of contact with the customer.
• Adhere to ISO9001 Customer Service Procedures and Work Instructions.
• Maintain Quote Log and Production Order Log Tracking Database.
• Utilize the ERP-LX (Order Entry) system.
• Provide Part, Pump, Motor quotes to customers as required.
• Assist with Warranty claim Processing.
• Assist with Credit Memo / No Charge requirements.
• Preparing the customer communication folder.
• Perform Order Entry Processing and provide Order Status updates as required.
• Process Change orders (address changes, schedule date, carrier changes).
• Assist Sales teams with customer support activities.
• Understand and perform Export Compliance tasks as required.
• Other duties as assigned by the Customer Service Manager.

Qualifications:

• High School Diploma.
• Prefer associates degree individuals or some level of college experience.
• Problem solving skills and strong written and verbal communication skills required.
• Must be knowledgeable in MS Office applications.
• 1-3 years experience