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Jobs
Customer Service Representative
| Posted On: Aug 1, 2025
Auburn, NY 13021
6 Months, Contract
On-site
Job Summary
- Job Title:
- Customer Service Representative
- Posted Date:
- Aug 1, 2025
- Duration:
- 6 Months, Contract
- Shift(s):
-
08:00 - 17:00
- Salary ($):
- 18.00 - 21.00 per Hourly (compensation based on experience and qualifications)
- We care about you! Explore Rangam’s benefits information
Talk to our Recruiter
- Name:
- Karan Patel
- Email:
- karan@rangam.com
- Phone:
- 678-922-5008
Description
MF 8 am to 5 pm
Fully onsite role
We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department. While prior knowledge of part and pump terminology is helpful, training will be provided.
Key Responsibilities
- Serve as the first point of contact for customers via phone and email
- Route inquiries appropriately and ensure prompt responses
- Follow ISO9001 Customer Service Procedures and Work Instructions
- Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
- Assist with warranty claim processing
- Perform other duties as assigned by the Customer Service Manager
Preferred Skills & Experience
- 1–3 years of experience in a customer service role
- Financial/accounting aptitude and strong problem-solving skills required
- Familiarity with MS Office, Salesforce, and general CRM tools
- Strong communication skills, customer-focused mindset, and ability to work independently
- Responsible and self-motivated
- High school diploma required; Associate's degree or some college coursework preferred