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User Support Technician
| Posted On: Sep 15, 2025
San Diego, CA 92121
12 Months, Contract
On-site
Job Summary
- Job Title:
- User Support Technician
- Posted Date:
- Sep 15, 2025
- Duration:
- 12 Months, Contract
- Shift(s):
-
08:00 - 17:00 PST
- Salary ($):
- 28.00 - 30.00 per Hourly (compensation based on experience and qualifications)
- We care about you! Explore Rangam’s benefits information
Talk to our Recruiter
- Name:
- Meet Yadav
- Email:
- myadav@rangam.com
- Phone:
- 650-516-3170
Description
Must be onsite
Extension possible
Monday – Friday 8am to 5pm
Skillset Matrix Manager Notes
- Technology Requirements (I.E Programs, systems, etc) Win 10 and 11, Office365, Dell computers, Apple iphones and ipads, PC troubleshooting. Active Directory, Exchange
What does a typical day look like? (daily tasks) Answer help desk phone calls
- Route help desk tickets to appropriate technicians or support groups
- Provide on the spot troubleshooting as time allows
- Provide support through online chat system
- Provide walk up support
- Provide local support for the following systems (installation, upgrades, troubleshooting)
Preferred background/prior work experience? 1-2 years experience.
Priority soft skills Highter than average personable skills as the user will be internally customer facing.
IS Helpdesk support on rotating basis with some after-hours coverage –
- Answer help desk phone calls
- Route help desk tickets to appropriate technicians
- Provide on the spot troubleshooting as time allows
- Provide local support for the following systems installation, upgrades, troubleshooting: PC and or Laptop Hardware and Software
- Network Peripherals and Printers Telephone System Maintain loaner laptops and projectors Manage PC and or Network Inventory