Endpoint Services Engineer

Description

Hybrid

Shift hours- M-F 8:00 am- 5:00 PM

Can convert to FTE

As Endpoint Services Engineer you will be responsible for developing and delivering all technology that enhances the end-user experience across PCs, MacBooks, Tablets, and Smartphones. The successful candidate will leverage industry-leading products and tools from Apple, Microsoft, and Dell, along with enterprise tools such as MS Intune, Microsoft Endpoint Configuration Manager (MECM), Microsoft Deployment Toolkit (MDT), Apple Business Manager (ABM), and Apple Device Enrollment (ADE).

Core Responsibilities:

• Design, implement, and manage end-user technology solutions across various devices, including PCs, MacBooks, Tablets, and Smartphones.
• Utilize enterprise tools such as Microsoft Intune, Microsoft Endpoint Configuration Manager, Microsoft Desktop Toolkit, and Apple Business Manager.
• Engineer the implementation of applications and provide ongoing support using enterprise tools within the hardware technologies delivered.
• Focus on enterprise solution engineering by providing comprehensive, documented information to support technical solutions.
• Collaborate with various teams, including Enterprise Architects, Service Desk, Tier 2 Support Technicians, Cyber Security, and other functions as needed, to ensure efficient and effective technical support and implementation.
• Develop and maintain technical documentation, standard operating procedures, and architectural diagrams to support end-user technology solutions.
• Work with end users to understand how technology is being used to provide solutions that meet business needs within the company standards and technology portfolio.
• Manage all components of application packaging, including the ability to reverse engineer existing packages to meet company standards, evolving functionality, and business needs.
• Support virtual solutions such as Microsoft Azure Virtual Desktop (AVD) and Windows 365.
• Navigate and implement enterprise security models using EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs.
• Participate in mergers and acquisitions, engaging with consultants and vendors to support carving out divestiture and fold-in acquisition actions.
• Manage incidents, perform issue problem management to prevent issues, and support current state operations.
• Stay current with supported technologies and processes to proactively map out changes that support current technical solutions.

Additional Responsibilities:

• Support a large, publicly traded, global enterprise, with a commitment to being on call 24/7 to address any critical issues.
• Ensure compliance with organizational standards and security policies.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field with at least 3 years' experience or equivalent work experience
• Proven experience in end-user technology management, particularly with Microsoft, Dell products.
• Strong proficiency with enterprise tools such as MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE.
• Extensive experience in Tier 3 engineering roles, focusing on enterprise solution engineering.
• Excellent documentation skills, with the ability to create detailed technical documents and architectural diagrams.
• Strong collaboration skills, with the ability to work effectively with various teams, including Enterprise Architects, Helpdesk, Servicedesk, Tier 2 Support Technicians, CyberSecurity, and more.
• Proactive problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to empathize with end-users and understand their needs, acting as a business solutions analyst.
• Expertise in managing all components of application packaging, including the ability to reverse engineer existing packages for repackaging according to company standards.
• Experience in supporting virtual solutions like Windows 365 and Azure Virtual Desktop (AVD).
• Familiarity with enterprise security models, including EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs.
• Experience participating in Mergers & Acquisitions and engaging with consultants and vendors to support related actions.
• Willingness and ability to be on call 24/7 to support a global enterprise.

Preferred Qualifications:

• Relevant certifications in Microsoft and Apple technologies.
• Experience in scripting and automation, particularly with PowerShell or similar tools.
• Understanding of cybersecurity principles and best practices.