Release Manager

Description

Job Title: NPE Intake Analyst – Non-Production Environments

Location: Atlanta GA (or) Bellevue WA (Hybrid)

Must Have Skills –

• Release
• Service Request
• ITSM Tools

Role Overview

• The NPE Intake Analyst acts as the front door for all requests into non-production environments (Dev, QA, UAT, Performance).
• This role ensures that requests from project/product delivery teams (including development, IT test, business test, and performance test groups) are properly logged, validated, estimated, and routed to the right functions.
• The Intake Analyst provides effort, usage, and indicative cost estimates upfront, enabling delivery teams to plan effectively, while maintaining transparency through dashboards and SLA tracking.

Key Responsibilities

Request Intake & Validation

• Act as the single-entry point for all NPE requests from project/product delivery teams.
• Validate requests for completeness (scope, approvals, dependencies, timing).
• Provide effort/usage/cost estimates to stakeholders before committing resources.
• Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).

Coordination & Communication

• Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations.
• Proactively communicate request progress, blockers, and approvals to requestors.
• Work with Environment Manager for demand forecasting and scheduling feasibility.
• Align with Incident Manager on access/service requests.

Required Skills & Experience

• 4–6 years in Release, Service Request, or Environment Coordination roles.
• Experience to create jira dashboard/different metrics.
• Familiarity with non-production environments and SDLC lifecycle.
• Strong experience with ticketing/ITSM tools (ServiceNow, Jira, Remedy).
• Ability to assess usage patterns and indicative cost implications of NPE requests.
• Strong communication and stakeholder management skills, with experience supporting delivery teams.