Front Office Assistant

Description

Must be onsite. Needs someone with experience doing check in and check out and running insurances and scheduling

Must haves: someone who can run insurance and scheduling, prior medical office experience required

Epic is preferred

8AM-5PM - 40 hours/week

Onsite interviews

Job Summary:

Responsible for the front office duties in support of all medical practices as assigned utilizing the five (5) Simply Better steps with every patient and team member interaction.

Job Responsibilities:

• Must have the ability, skill-set, qualifications, education, and licensure (if applicable) for all the responsibilities required for position.
• -Must excel in communication (written and verbal), customer service and can work independently or as part of a team.
• -Must excel in prioritization, organization and multi-tasking while demonstrating attention to detail and follow through.
• -Can problem solve to logical conclusion, demonstrate initiative and is responsible.
• -Greet, connect, and be an extraordinary host for each patient at arrival and departure/check-out at facility.
• -Be at work and be on time.
• -Follow company policies, procedures, and directives.
• -Interact in a positive and constructive manner.
• -Prioritize and multitask.
• -Ensure Pre-Arrival patient process is complete.
• -Assist new patients with Patient Information Forms.
• -Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes. Produce error-free batches which include counting and balancing in agreement with EHR.
• -Maintain knowledge of insurance requirements including patient financial obligations.
• -Demonstrate proficiency in computer management systems.
• -Utilize computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
• -Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process arrived, cancelled, rescheduled, and no-show appointments per protocol.
• -Answer all calls within Three (3) rings. Screen and direct all incoming telephone calls in an efficient and professional manner.
• -Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Notify management of patient issues.
• -Ensure patient areas are safe, clear, and free from hazards.
• -Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed.
• -Receive, file, sort, and distribute all incoming and outgoing materials appropriately.
• -Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
• -Other duties as assigned.

Skills:    

Required Skills & Experience:

• Ability to communicate effectively in written and verbal form.
• Ability to deliver excellent customer service.
• Ability to work independently and collaboratively as part of a team.
• Ability to prioritize, organize, and multi-task while maintaining attention to detail and follow through.
• Ability to problem solve logically, demonstrate initiative, and take responsibility.
• Ability to demonstrate proficiency in computer management systems.
• Ability to utilize computer scheduling functions and registration protocols.

Preferred Skills & Experience:

• One (1) year of minimum of Customer Service in any field.
• Prior medical office experience.

Education:         

Required Education:

• High School graduate or equivalent.

Required Certifications & Licensure:

• Current BLS for Health care provider.