Technical Customer Service Representative

Description

Location: Hybrid (Remote/In-Office)

Shift Hours: 8:00 AM – 5:00 PM

Duration: 3-Month Project (Potential to Extend)

Position Summary:

• We are seeking a Technical Customer Service Representative  to join our team in support of global corporate Travel & Expense (T&E) initiatives.
• This individual will play a key role in the implementation and support of our corporate card programs and related systems, including Concur Expense, SAP, and Citibank Corporate Cards.
• The successful candidate will work closely with the Sr. Manager, Global T&E and the Supervisor, Global Card & Expense, supporting a variety of tasks related to the implementation, customer service inquiries, communications, and administrative processes for our global T&E and Purchasing Card programs.

Key Responsibilities:

• Assist with corporate card implementation activities across global markets, including:
• Expansion of P-Card markets
• Transition of legacy Evoqua employees to Client’s corporate card provider
• Serve as a primary point of contact for customer service inquiries related to corporate card and T&E systems
• Draft and distribute communications regarding card programs and expense policy updates
• Provide administrative and system support for:
• Concur Expense (Site Administration)
• SAP Expense Modules
• Citibank Corporate Card integration
• Collaborate on the Concur Transformation Project, contributing to planning and system updates as assigned
• Support internal teams with training, documentation, and onboarding as needed
• Perform other duties and special projects as directed

Required Qualifications:

• Bachelor’s Degree (BA or BS) in Business Administration, Finance, or a related field
• Previous experience in corporate card programs (Citibank preferred)
• Familiarity with SAP and Concur Expense platforms
• Strong customer service and communication skills
• Detail-oriented, with the ability to manage multiple tasks and deadlines
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)

Preferred Qualifications:

• Experience with Concur Expense Site Administration
• Previous experience working in a global or enterprise-level organization
• Prior involvement in T&E system transformations or implementations
• Admin Customer Service experience
• Writing Skills