Business Support Specialist

Description

 Location: Mettawa, IL - Hybrid - 3 days onsite / 2 remote

Contract: 6 months - support for short term project - based on performance and business needs

What are the top 3-5 skills, experience or education required for this position:

• Strong attention to detail
• Knowledge of basic project management concepts and practices
• Strong organizational and communication skills
• Understanding or familiarity with operating systems or management of large sets of data
• Basic knowledge of health care/pharma industry

Title: Business Support Specialist

Job Summary:

• The international pricing excellence team is responsible for maintaining systems and tools in compliance with the current pricing policy as well as being a central hub for pricing and reimbursement data to help drive decision making.
• This role is responsible for supporting our pricing systems through issue resolution, data verification, enhancement testing, and collaborating with cross-functional stakeholders.

Key Responsibilities:

• Track systems help desk tickets submitted and resolutions
• High level trouble shooting and issue investigation
• Collaborate with Business Technology System (BTS) function regarding issue resolution
• Provide status updates to the business team on issues & enhancements
• Verify/test system fixes
• Provide system operations support to keep business decisions workflows active

Conduct system verification to ensure accuracy of prices and monitor general health of the systems including but not limited to:

• Running price validation reports comparing internal and external data sources
• Verify pricing information is flowing through adequately with other internal systems and platforms.
• Consolidate and report back observations back to relevant internal stakeholders to assess need for further actions or improvements.

Qualifications:

• Knowledge of basic project management concepts and practices.
• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Strong troubleshooting and customer service skills
• Ability to prioritize tasks and manage time effectively
• Understanding or familiarity with operating systems or management of large sets of data