Customer Engineer, Applied AI

Description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Munich, Germany; Mittenwald, Germany; Hamburg, Germany.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience building conversational applications and contact centre applications and building integrations using Python, Node.js, Go, or Java.
• Ability to communicate in German and English fluently to support client relationship management in this region.
• Ability to travel as required (up to 50% of the time).

Preferred qualifications:

• Experience with contact center technologies and platforms or Cloud Contact Center solutions.
• Experience with modern cloud architectures and technologies.
• Experience in responding to RFI or RFP.
• Passion for building reusable assets like demos and high level architecture as part of training and enablement programs.

About the job

In this role, you will be responsible for the adoption of Customer Engagement in EMEA by virtue of your experience in building conversational applications.

• You will be an individual contributor and form part of a central and specialised technical team that engages directly with customers and partners with the focus to accelerate the usage of Conversational AI solutions on top of Cloud Platform.
• You will work with cross-functional and support selected enterprise customers in their adoption journey and grow the ecosystem of partners by running technical workshops and training.
• You will be demonstrating small proofs-of-concept with customers and provide feedback to Global Product Leads and Product Management.
• Cloud accelerates every organization’s ability to digitally transform its business and industry.
• We deliver enterprise-grade solutions that leverage Client’s cutting-edge technology, and tools that help developers build more sustainably.
• Customers in more than 200 countries and territories turn to Client Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Establish technical viability and fit for our customers with our Applied AI suite (Including Conversational Agents, Agent Assist, Conversational Insights and Client CCaaS).
• Build and nurture a community of AI partners and practitioners for Applied AI across EMEA.
• Represent EMEA customers, partners and field to influence product direction.
• Partner closely with Customer Engineering leaders, Product leaders, Sales strategy, Developer Advocates and executive leadership to execute the Applied AI strategy.