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Customer Service Advisor (Grade 4)

|  Posted On: Mar 11, 2025

Liverpool, EN L3 1DS

8 Months, Contract

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Job Summary

Job Title:  
Customer Service Advisor (Grade 4)

Posted Date:  
Mar 11, 2025

Duration:  
8 Months, Contract

Shift(s):  

09:00 AM - 05:00 PM


Pay Rate: 
14.47 /Hourly (compensation based on experience and qualifications)

Talk To Our Account Manager

Name:
 
Evelyn Alexander

Email:
 
Evelyn@rangam.com

Phone:
 
469-425-3563

Description

  • As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries.
  • You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face.
  • Your ability to offer exceptional customer service while handling sensitive information is key to the role.

 

Key responsibilities:

  • Handling inbound calls related to Council Services including Council Tax
  • Assist residents with understanding their council tax bills, payments and account details.
  • Set up and manage Direct debits, payment plans and other payment options
  • Assist with Council tax related issues such as arrears, disputes and exemptions
  • Ensure compliance with council policies, procedure and legal requirements
  • Maintain accurate up to date record of customer interactions.

 

Essential:

  • Experience of answering enquiries relating to CTAX billing and recovery.
  • (Essential) Experience of using Revenue systems such as NEC Northgate.
  • (Essential) Must have a current BPSS certification that will cover the duration of the placement
  • (Essential) Please be aware that Liverpool City Council's overtime rates have changed to be aligned with what a permanent Liverpool City Council employee is entitled to.