Customer Service Advisor (Grade 4)
| Posted On: Mar 11, 2025
Liverpool, EN L3 1DS
8 Months, Contract
Job Summary
- Job Title:
- Customer Service Advisor (Grade 4)
- Posted Date:
- Mar 11, 2025
- Duration:
- 8 Months, Contract
- Shift(s):
-
09:00 AM - 05:00 PM
- Pay Rate:
- 14.47 /Hourly (compensation based on experience and qualifications)
Talk To Our Account Manager
- Name:
- Evelyn Alexander
- Email:
- Evelyn@rangam.com
- Phone:
- 469-425-3563
Description
- As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries.
- You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face.
- Your ability to offer exceptional customer service while handling sensitive information is key to the role.
Key responsibilities:
- Handling inbound calls related to Council Services including Council Tax
- Assist residents with understanding their council tax bills, payments and account details.
- Set up and manage Direct debits, payment plans and other payment options
- Assist with Council tax related issues such as arrears, disputes and exemptions
- Ensure compliance with council policies, procedure and legal requirements
- Maintain accurate up to date record of customer interactions.
Essential:
- Experience of answering enquiries relating to CTAX billing and recovery.
- (Essential) Experience of using Revenue systems such as NEC Northgate.
- (Essential) Must have a current BPSS certification that will cover the duration of the placement
- (Essential) Please be aware that Liverpool City Council's overtime rates have changed to be aligned with what a permanent Liverpool City Council employee is entitled to.