IT Communications specialist

Description

Contract duration is April-December 2025 (8 months with the possibility to extend up to 24 months)

IT Communications Specialist 

We are looking for a Senior IT Communications Specialist to drive various IT initiatives and Customer Success & Enablement (CSE) team priorities by preparing change management activities and end user communications through various channels. Supports listening and measurement activities for the IT CSE team.

Assignment location and hours

• On site at the Client Business Services Center (GBS) in Raleigh, NC
• Onsite 2-3 days per week on Tuesday, Wednesday, and/or Thursday
• Remote workdays on Monday and Friday

Assignment deliverables

• Support the planning, project management and stakeholder engagement for a range of IT projects and initiatives requiring change management and communications support.
• Basic technical content writing and editing supporting the creation of IT-related news articles, company social media posts, website content, video scripts, and other written content items as needed.
• Generate creative and innovative ideas for articles and content that will resonate with target audiences and help achieve goals for IT Communications.
• Support various listening and/or measurement activities for the CSE team with the voice of the customer (employees) annual survey and/or metrics to capture adoption outcomes.
• Apply strong detail-orientation with a focus on delivering high-quality writing pieces that show a keen awareness of content tone, clarity, accessibility, stakeholder needs, and actionable relevance to target audiences.

Assignment qualifications

• Bachelor’s Degree required, with a major in communications, journalism, business or social sciences preferred.
• 3+ years’ experience required in internal or external communications for large audiences.
• Exceptional writing and copyediting skills required, Generative AI and technical writing skills are a plus
• Corporate or other social media posting experience required
• Fluency with IT, technology, or technical subject matter required
• Technology interests, hobbies or passions strongly preferred
• Hands-on content management and content strategy experience a plus
• Experience maintaining content calendars
• Search engine optimized (SEO) writing experience a plus