Customer Integration Specialist

Description

Fully Remote

The Customer Integration Specialist I is a critical operations and systems role responsible for onboarding and maintaining customer data in SAP and Salesforce. They ensure customer setup integrity, pricing accuracy, compliance with federal and state regulations (like DEA licensing), and troubleshoot various system-related issues. The specialist directly supports sales, supply chain, and customer success by managing backend data setups for pharmaceutical and medical clients.

No preferred time zone. 

• Attention to detail; multi-tasker; organized
• Salesforce and SAP knowledge
• Medical knowledge/onboarding

Description

• Under general direction of the Lead, the Customer Integration Specialist I works directly with the divisional and regional management team in order to provide data integrity, consistency, and reliability throughout the region.
• This extremely critical role has responsibility for all regional customer maintenance on the information technology system within the assigned region, contributing to the profitability of the customer.

Primary duties and responsibilities:

• Validate and obtain data for New Account Packet based on determination of need.
• Perform customer loads in Star/SAP based on the New Account Packet or a spreadsheet format.
• Work with customer or sales rep on the strategy for Retail Pricing and independently decide how to implement based on factors such as timing and profit margin impact.
• Work with customer, sales rep, or category manager on the strategy for Item Blocking and independently decide how to implement.
• Develop and generate customer specific pricing reports.
• Responsible for troubleshooting the REMS programs which includes the data setup for all products under the Risk Evaluation Management System program. Products include Isotretinoin, Clozaril, Clozapine, and Fentanyl. Communicate with and make recommendation to customer based on findings.
• Responsible for troubleshooting Item Qualifier programs based on definitions and customer eligibility.
• Responsible for collecting, validating, and ensuring regulatory compliance for licensing which includes Federal DEA, State Board of Pharmacy, State Controlled Substance, and State Medical Device. When discrepancies exist, use judgment to decide appropriate course of action.
• Responsible for ensuring customer setup compliance with the CSRA Due Diligence Process.

Minimum skills, knowledge and ability requirements:

• Experience with SAP Customer Master Data
• Demonstrated history of operating in a professional manner with customers or other associates.
• Excellent analytical skills relative to data analysis and data auditing
• Excellent organizational skills