Bottle Cap Cafe Ambassador

Description

Position Overview:

• The Bottle Cap Cafe Ambassador is responsible for preparing stocking and serving premium food and beverage to Café guests while delivering an exceptional experience through their provided service and product knowledge.
• The Bottle Cap Cafe is located in Pemberton Place serving guests of the iconic World of Client as well as the Georgia Aquarium and National Center for Civil and Human Rights.
• Candidates must be able to work weekends weekdays and holidays.
• Flexible shifts varying between the hours of 8am and midnight.

Position Type:

• Part-Time Average Hours: 28 hours/week

Primary Responsibilities/Accountabilities:

• Provides exemplary guest service to all internal and external guests of Bottle Cap Cafe while performing the following activities:
• selling food/beverage restocking/replenishing stations and delivering supplies making public announcements assisting guests with special accommodations and cleaning prep tables/work areas.
• Acts as a Brand Ambassador by consistently modelling and upholding The Client Company Core Values while driving brand awareness and encouraging lasting customer relationships.
• Operates Point of Sale system reconciles cash transactions meets sales goals (Upsells and additional add-ons) and handles sensitive information with care such as Allergies and Credit Card Numbers.
• Evacuates guests throughout the building in an emergency and assists those needing special assistance when appropriate.
• Adheres to Company policies regarding timeliness attendance and time clock procedures.
• Maintains specified appearance standards for Front of House presentation.
• Maintains a positive attitude and welcoming demean or while in the presence of guests and ambassadors.
• Monitors guests and surrounding areas for potential safety concerns or hazards and adheres to World of Client safety procedures.
• Works quickly as a team to help maintain the cleanliness of prep stations/work areas and guest tables.
• Interacts with guests with differing abilities in a respectful and appropriate manner enforcing inclusion training provided by The Client Company and World of Client.
• Handles guest situations in a professional quick thorough and respectful manner.
• Completes all required training as assigned regarding Life Safety Evacuation PCI Compliance and ADA.
• Handles cash and credit transactions successfully in a fast-paced environment.
• Other duties as assigned by Leadership Team.

Leadership Behaviours:

• As a Leader of Self the Bottle Cap Cafe Ambassador is responsible for ensuring their own individual performance is optimal contributing to team effectiveness and supporting overall team performance which may occasionally involve taking on leadership roles within the team.

Physical Requirements:

• Continuous walking and/or standing for prolonged periods of time (6-8 hours).
• Ability to climb/navigate multiple levels of the building via stairs or elevator.
• Continuous exposure to outside temperatures including extreme heat or cold.
• Ability to reach over head to lift objects up to 20 pounds.
• Ability to push and pull objects up to 50 pounds.
• Ability to navigate through dark and work in enclosed spaces.
• Ability to work in noisy crowded and tight spaces.

Education & Experience Requirements:

• High school diploma or equivalent
• One year experience in the hospitality industry or customer service.
• Strong verbal and presentation skills multi-lingual skills a plus.
• Proven ability to adapt to change work effectively under pressure and produce accurate results in a fast-paced environment.