Guest Relations Ambassador

Description

Position Overview:

• The Guest Relations On-Demand Ambassador will be a representative of World of Client and will engage guests and team members throughout the Attraction by providing exceptional guest service, tailoring each interaction, and anticipating needs.

Primary Responsibilities/Accountabilities:

• Acknowledging guests and greeting them with a smile/attitude of invitation
• Stocking areas and preparing for guests to enjoy our products and services
• Providing access control, ensuring guests have valid tickets/passes to enter designated areas, and controlling capacity to theaters and galleries.
• Creating, packaging, and distributing food / beverage in compliance with all food safety protocols
• Restocking stations, replenishing, and delivering supplies across the campus
• Assisting guests with special access, wayfinding, and evacuation in the event of an emergency.

Physical Requirements:

• Continuous walking and/or standing for prolonged periods of time (6-8 hours).
• Ability to climb/navigate multiple levels of the building via stairs or elevator.
• Continuous exposure to outside temperatures including extreme heat or cold.
• Ability to visually assess gauges, meters, timers, and/or stock levels and react based on training with little to no guidance.
• Ability to reach over head to lift objects up to 20 pounds.
• Ability to push and pull objects up to 50 pounds.
• Ability to navigate through dark and work in enclosed spaces.
• Ability to work in noisy, crowded and tight spaces.

Education & Experience Requirements:

• High school diploma or equivalent

Job Description (External Posting)

• Ambassadors will welcome and host the World to experience the history and future of Client, its Brand, portfolio of beverages and its people.
• As an Ambassador you bring the World of Client Attraction and night time event business to life through extraordinary service and attention to each guest by sharing key messages.

Key responsibilities include:

• actively engaging with all guests and anticipating their needs.
• Sharing knowledge of and telling the history and stories about our Brand and The Company.
• Working to create and maintain a hassle-free, safe operation as well as flawless show quality, operating effectiveness, exhibits and experiences.
• This is a Temporary/Seasonal opportunity.

Essential Job Functions:

• Greet and engage guests throughout the attraction, in role as an ambassador for Client and the City of Atlanta.
• Share stories and information about Client and The World of Client.
• Communicate the principles and values of The Company through personal contact with guest and dignitaries from around the world in order to further enhance the guest connection to our brands.
• Provide necessary crowd control throughout the attraction including organization of lines and ability to communicate with large groups and fellow team members.
• Function as the source of knowledge about Client, its products and history.
• Conduct private tours through acquiring the skills necessary to become a certified VIP tour guide Complete open and closing task in the area you are assigned to as outlined in the SOG.