Customer Service Representative

Description

VAD Customer Service

 Assignment Synopsis:

• Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer.
• This role is a Customer Service role as well and includes some technical support on equipment. Knowledge of Apple products is a plus.
• Someone that will handle the customer supply order calls,
• Make outbound calls for customer follow ups and maintaining customers record and following work instructions.

 Top 3 skills you’re looking 

• Time management,
• Professional communication with good phone etiquette,
• Detail, and team oriented

The Opportunity

• This position works out of our Orlando, FL location in the Client Heart Failure, Acelis Connected Health business. 
• Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.

Responsiblities

• Maintain a customer base in the Remote Patient Monitoring platform.
• Accountable for VW enrollment calls and equipment training / set up.
• Accountable for Compliance follow up.
• Conduct customer monthly calls
• Place supply and Equipment orders
• Follow up with Vendors as necessary.
• Ability to work reports and follow through on orders placed.
• Ordering, Shipping, Confirmation of Delivery and RMA if needed.
• Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
• Resolve or report any problems that may occur.
• Assist with implementation of workflow productivity improvements.
• Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
• Understand and adhere to all business processes and procedures.
• Maintain a culture of accountability.
• Adhere to the department metric standards set by your supervisor or manager.

 Basic Qualifications

• Minimum of One year of Customer Service experience
• MS Office knowledge
• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

Preferred Qualifications

• Associate degree or equivalent work history
• Some data processing experience preferred.
• Spanish Speaking Preferred but not required.
• Previous experience/knowledge with Apple products is also helpful in this role.

Competencies

• Excellent interpersonal and phone etiquette skills
• Detail & Team Oriented
• Professional communication Skills
• Excellent Time Management Skills
• Ability to multi task