Customer Service Representative

Description

Description

• Enrolment Services is responsible for assisting customers through the enrolment process.
• They will be the point of contact from the start of the account through the point of reviewing costs and service details with the customer until the customer is trained and becomes active.
• Will be trained on the specific enrolment process but having some previous benefit or enrolment experience is a plus.

Must have:

• Previous Customer service Experience, Will be Working over and on the Phone- Someone who can learn quickly and retain information.
• Good phone etiquette and ability to multitask.
• 0-3 years’ experience required.
• Takes inbound or places outbound calls to provide information to customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Previous experience may be required.