Patient Services Case Administrator

Description

Day Shift likely from 8:00am - 4:30pm but flexibility may be open

2 month extension with possibility of extension

Summary

• We are looking to repurpose this role to focus more on administrative responsibilities rather than a patient services representative.
• Specifically, we are seeking a candidate with extensive experience in insurance verification and a strong background in healthcare.
• The ideal candidate should have expertise in order entry, verifying patient names and demographics, and a thorough understanding of PHI and HIPAA compliance to ensure the highest standards of confidentiality and accuracy.

Skillset Matrix Manager Notes

• Technology Requirements (I.E Programs, systems, etc): Exposure to Salesforce, M.S Office, and Scanning preferred but not required.

Summary of Duties and Responsibilities:

• Inbound/Outbound Calls: Assist with handling inbound and outbound phone calls to address patient inquiries and provide information about services.
• Task Completion: Complete assigned tasks efficiently and accurately, ensuring all duties are performed to high standards.
• Case Load Creation: Assist in creating and managing caseloads, ensuring accurate and timely processing of patient cases.
• Documentation: Ensure patient documentation is correct, complete, and up to date, maintaining high standards of accuracy.
• Insurance Verification: Verify and interpret insurance benefits and upload correct patient estimates to ensure accurate billing.
• Financial Assistance Processing: Obtain all required documents for processing applications and is familiar with associated policies.
• Administrative Support: Perform basic administrative tasks such as data entry, filing, and maintaining patient records.
• Cross-Functional Collaboration: Ensures effective communication and teamwork across different teams to achieve common goals and drive organizational success.
• Emotional Intelligence: Act in a professional manner and be self-aware of their tone and energy, ensuring interactions are respectful, empathetic, and conducive to a positive work environment.
• Disclaimer: This job description is not intended to be all-inclusive.
• The employee may be required to perform special projects and/or additional tasks as needed to meet the ongoing needs of the organization.