Client Services Receptionist

Description

 Key Requirements and Duties:

• The Client Services Receptionist will support the CS Call Center phone line to provide support in compliance with policies, procedures, and regulations.

Responsibilities:

• Answer incoming calls in a timely manner, preventing calls going to voicemail.
• Ability to answer questions (or know where to find the answer) regarding aspects of our products, testing process, high level billing cycle, etc.
• Professional and courteous in all interactions
• Knows when and how to escalate customer complaints or requests for Corrected Reports.
• Works closely with Client Services, Patient Services, Sales, Billing, MSL’s and Lab
• Communicates with team as needed to ensure customer satisfaction (i.e., knows when to ask for help to efficiently and effectively address a question or concern)
• Provides excellent service through continuous follow-up and follow through.
• Responsible for sorting the shared CS inbox (Outlook) for incoming emails and faxes.
• Assists Client Services Associates (CSA’s) with various tasks throughout the day, when not on calls
• SRP order entry, portal setups, SFDC Updates, Resulted folders, etc.
• Handles day-to-day requests from the Client Services Manager and Supervisors.

Minimum Education/Experience Requirements:

• Bachelor’s degree preferred.
• High School diploma required.

Required Training/Certification:

• On the job training including, but not limited to, HIPAA.
• Documentation to maintain compliance with state, CLIA, and CAP requirements.