Customer Service Representative

Description

Hybrid schedule

Work Hours: 8:00 AM – 4:30 PM CT

Candidate must reside within 1 hour of the office

Individual contributor that executes entry-level tasks within a process or sub process ensuring that individual performance goals for that process are met, while exhibiting a basic understanding of the impact to other process areas.

CORE RESPONSIBILITIES AND TASKS (IDENTIFY UP TO 6 CORE RESPONSIBILITIES WITH ASSOCIATED JOB TASKS)

• Responds promptly to customer inquiries through various channels.
• Process orders and requests as Assigned Primarily responsible for the processing of all incoming and outgoing calls for internal & external Customers Collaborates with appropriate intercompany resources Inputs and/or modifies service order requests based on customer need and provides customer Confirmation.
• Follows clearly documented departmental standard operating procedures.
• Process customer payments and provide proof of payment to customer Provide customer invoices on demand Generate and deliver customer specific “service” reports via SAP as requested Perform tasks in accordance with the standard work document and performance metrics for that given process

POSITION REQUIREMENTS

Required:

• High school diploma or equivalent plus 1 year of applicable work experience in a customer-focused role OR associate's degree with demonstrated capability in comparable work Software skills (ERP) SAP experience preferred.
• Outlook, MS Suite experience required

KNOWLEDGE & EXPERIENCE:

Required:

• Excellent time management, organizational, written and verbal communication skills.
• Demonstrated ability in analytical problem solving and decision-making skills
• Ability to handle difficult or sensitive situations
• Strong willingness to learn and improve.
• Ability to work as an individual and in a team
• Ability to multitask via multiple channels.
• Provides detailed, personalized, friendly & polite service to ensure customer retention.
• Basic Computer Skills

PHYSICAL REQUIREMENTS:

• Must be able to sit, stand, hear, and see on a constant basis.
• Must be able to walk, write, and type on a frequent basis.
• Must be able to climb and descend stairs.
• Must be able to bend, carry, reach, push, and pull on an occasional basis.
• Must be able to communicate verbally and in writing.
• May be exposed to varying amounts of dust and dirt.
• Work surfaces may include concrete.
• Employee must be able to operate a computer and communicate via telephone.