Service Coordinator (Resource Dispatching)

Description

Summary:

• Responsible for routine planning, coordinating, controlling, and directing activities of operational resources.
• Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers.
• The role consists in assigning technicians to jobs & job sites.

Major Job Duties and Responsibilities:

• Coordinates service resources.
• Assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Inputs project location to system.
• Generates Work Order Documents, dispatches technicians, and notifies customers.
• Responsible for customer interaction/satisfaction.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.
• Responsible for generating, interpreting, and printing various assigned reports.
• Flexibility to work overtimeas required.

Must Have

• Six months to 2 years experience in customer service, scheduling or people oriented skills
• High School Diploma
• Excellent communication skills (Oral & written)
• Working knowledge of office equipment and Microsoft Office products (Excel – intermediate)
• Strong organizational skills

Nice To Have

• Certificate from college or technical school
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
• Dispatch experience