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Home Ownership Officer (SO1)

|  Posted On: Jun 2, 2025

London SE, EN SE6 4RU

6 Months, Contract

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Job Summary

Job Title:  
Home Ownership Officer (SO1)

Posted Date:  
Jun 2, 2025

Duration:  
6 Months, Contract

Shift(s):  

09:00 - 17:00


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Name:
 
Imtiyaz Khan

Email:
 
imtiyaz@rangam.com

Phone:
 
203-608-3318

Description

Main Purpose of the job:

  • To provide a high quality, customer focused and responsive Home Ownership service to Lewisham residents.

Summary of Responsibilities and Personal Duties:

  • Consult with leaseholders (statutory and non-statutory consultation) and assist with applications for dispensation.
  • Issue Section 20 Notices and keep robust records of each contract.
  • Deal with leaseholder enquiries via email, telephone, and face to face.
  • Issue bills using Word templates and Excel mail merge.
  • Build good working relationships with the local Tenant and Residents’ Associations and attend out of hours meetings when required.
  • Respond to correspondence and complaints and provide drafts for member’s enquiries.
  • Identify and record details of vulnerable residents, signpost residents for support as required.
  • Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
  • Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases. Carry out home / estate visits / inspections in a lone working capacity as required.
  • Take legal action as necessary. Ensure all legal paperwork is completed to a high standard. Attend court hearings (including tribunal & mediation), representing the organisation positively at all times.
  • Keep up to date with all relevant legislation and good practice issues relating to the role.
  • Engage in generic team duties such as manning the wider team inbox.
  • Assist Collection and arrears team section
  • Assist RTB and service charge team section

Generic Responsibilities

  • Maintain excellent customer service in all areas of work.
  • Take responsibility for own learning and development.
  • Comply with all client  policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity.
  • The post holder will be expected to take a flexible approach to all duties and assist in covering for all aspects of work within the overall grading of the post.
  • To meet client key performance indicator targets.