Home Ownership Officer (SO1)
| Posted On: Jun 2, 2025
London SE, EN SE6 4RU
6 Months, Contract
On-site
Job Summary
- Job Title:
- Home Ownership Officer (SO1)
- Posted Date:
- Jun 2, 2025
- Duration:
- 6 Months, Contract
- Shift(s):
-
09:00 - 17:00
- We care about you! Explore Rangam’s benefits information
Talk to our Recruiter
- Name:
- Imtiyaz Khan
- Email:
- imtiyaz@rangam.com
- Phone:
- 203-608-3318
Description
Main Purpose of the job:
- To provide a high quality, customer focused and responsive Home Ownership service to Lewisham residents.
Summary of Responsibilities and Personal Duties:
- Consult with leaseholders (statutory and non-statutory consultation) and assist with applications for dispensation.
- Issue Section 20 Notices and keep robust records of each contract.
- Deal with leaseholder enquiries via email, telephone, and face to face.
- Issue bills using Word templates and Excel mail merge.
- Build good working relationships with the local Tenant and Residents’ Associations and attend out of hours meetings when required.
- Respond to correspondence and complaints and provide drafts for member’s enquiries.
- Identify and record details of vulnerable residents, signpost residents for support as required.
- Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
- Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases. Carry out home / estate visits / inspections in a lone working capacity as required.
- Take legal action as necessary. Ensure all legal paperwork is completed to a high standard. Attend court hearings (including tribunal & mediation), representing the organisation positively at all times.
- Keep up to date with all relevant legislation and good practice issues relating to the role.
- Engage in generic team duties such as manning the wider team inbox.
- Assist Collection and arrears team section
- Assist RTB and service charge team section
Generic Responsibilities
- Maintain excellent customer service in all areas of work.
- Take responsibility for own learning and development.
- Comply with all client policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity.
- The post holder will be expected to take a flexible approach to all duties and assist in covering for all aspects of work within the overall grading of the post.
- To meet client key performance indicator targets.