Phlebotomist II

Description

1200 to 1730 / EST

Weekly hours 20.00

The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.

• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintain a safe and professional environment.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Maintains required records and documentation.

• Training locations may vary based on trainer availability.
• Capable of handling multiple priorities in a high-volume setting.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Ability to provide quality, error free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.

• Phlebotomy certification preferred. Required in California, Nevada, and Washington.
• High school diploma or equivalent REQUIRED.
• Medical training: medical assistant or paramedic training preferred.

• Customer service in a retail or service environment preferred.
• THREE years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
• Minimum 2 years in a Patient Service Center environment preferred.
• Keyboard/data entry experience.