Chart Retrieval Specialists

Description

This position will focus on the outreach part of chart retrieval

• This position is accountable for physician outreach, relationship management, issue identification and problem resolution related to the release of medical records.
• This is achieved by serving as the primary member of a team made up of people from various functional areas in the end-to-end provider experience process and is responsible to support chart retrieval collection throughout New Jersey and surrounding areas.
• This includes maintaining effective relationships with all facets of the physician community, including physician education.
• This position is responsible to work directly with network physicians for retrieval of medical records electronically or through scanning from provider offices and facilities

Major Responsibilities

• Serves as the key external-facing member of cross-functional/divisional team of designated resources assigned to manage chart abstraction for assigned providers and facilities.
• Informs and educates providers and physicians on Client’s chart collection activities and is responsible for fostering provider relationships and adoption of Client Risk Adjustment initiatives
• Responds to provider inquiries regarding provider related information and data in order to resolve issues and increase chart retrieval volumes
• Educates, monitors, analyzes, documents and interacts with physician and other health care professionals to ensure cooperation and understanding of chart retrieval projects.
• Alerts leadership to potential issues and opportunities found through physician contact.
• Maintains a thorough knowledge of healthcare industry trends and developments through the review of industry publications, newsletters and formal training.
• Ensures medical records are assembled in standard orders and are accurate and complete
• Ensure and meet productivity expectations standards for collection of medical records
• Maintain strict confidentiality and security with all patient records while ensuring compliance to HIPAA standards
• Receive and process chart request in accordance with the Company Standards. Ensures integrity of chart retrieval database and quality audit controls of all medical records documents in a timely and accurate manner.

Education/Experience

• Bachelor's degree or relevant experience in lieu of degree required
• Requires a minimum of two (2) years healthcare experience, preferably with provider or client focus/interaction.

Additional Licensing, Certifications, Registrations

• Requires a valid New Jersey driver’s license and good driving record, to be determined via a New Jersey DMV check.
• HIPAA Privacy Certification preferred

Knowledge

• Requires knowledge of healthcare industry.
• Requires knowledge of New Jersey physician community.
• Requires strong PC skills including Microsoft Office
• Basic navigation and knowledge of clinical EMRS systems: Allscripts, Epic, E-clinical works, Nextgen are a plus.

Skills and Abilities

• Strong interpersonal skills such as diplomacy, patience and politeness
• Time management skills
• Ability to balance multiple projects