Pricing Agreement Specialist

Description

8 am start time from any time zone (some flexibility at HM's discretion)

Fully Remote

Hours: 40-hour work week, with some overtime possible (not mandatory)

Job Responsibilities:

This role supports the PA Renewal Specialist Role by acting as an individual contributor responsible for executing tasks within Pricing Agreement Management to ensure performance goals are met.

Role Responsibilities

• Perform non-routine tasks related to PA Renewals.
• Document tasks into clear process flows.
• Assist in the development of training materials.
• Collaborate effectively with customers, internal teams, and branch staff.
• Demonstrate urgency and efficiency in completing tasks.
• Execute tasks aligned with established performance metrics.
• Annual Renewal Management: Quote annual renewal pricing to customers and follow up consistently to confirm the status of their purchase orders, similar to resolving payment issues in collections.
• Customer Outreach: Proactively make calls and independently follow up with customers regarding their purchase orders.
• Territory Oversight: Potentially manage their own renewal territory.
• Customer Issue Resolution: Address and resolve customer inquiries or issues promptly and professionally.

Qualifications:

• Proven administrative and customer service experience, with a focus on follow-up and issue resolution.
• Confidence and independence in making follow-up calls to customers.
• Ability to work effectively in both office and remote settings.
• Detail-oriented with excellent organizational skills.
• Tech-savvy, with strong proficiency in Microsoft Office tools.

Experience & Education

• Required: High school diploma.
• Proven ability in comparable roles.