Communications and Training Writer

Description

Communications and Training Writer (Contractor)

(open to fully remote, yet needs to work PST business hours).

As a Communications and Training Writer, you will be responsible for developing content and materials related to a corporate-wide online tool launch based on an agreed upon launch plan.  You will be part of the team that supports the organizational and change management aspects of the tool’s launch and will receive work assignments and guidance from the Procurement Strategy and Process Excellence Director who leads this technology’s launch readiness approach, plan and execution.

Responsibilities include but are not limited to:

• Writes messages and develops training material for nontechnical audiences.
• Creates scripts for video tutorials.
• Tests and updates existing documentation.
• Adheres to and updates established style guide.
• Creates infographics and screenshot markups.
• Creates and builds user materials, including how-to sections, FAQs, and help sections.
• Updates, edits, and proofreads written materials such as user manuals, how-to guides, and FAQs.
• Works closely with subject matter experts, developers, business process owners and other members of the launch team.
• Monitors analytics on usage of training materials.
• Collects user data to determine areas of documentation that need revision and updating.
• Converts complex documentation to easy language for multiple audiences.
• Communicates complex ideas in a concise manner.

 Skills, Knowledge and Experience Required:

• Bachelor’s degree or higher in communications, business or other related disciplines
• 3+ years of proven experience in communication and training writing and development
• Excellent written communication, technical writing, training development skills
• Can quickly understand and explain complex technical concepts
• Ability to undertake multiple projects and deliver on tight deadlines
• Strong verbal communication skills
• Good working knowledge of MS Office
• Excellent problem-solving ability and attention to detail
• Experience working with and supporting multiple projects and teams simultaneously across a matrixed organization
• Instructional design experience is a plus
• Familiarity with content and learning management systems (CMS and LMS) is a plus
• Portfolio of writing samples for review required