Administrative Support

Description

Worksite location address: Casper WY

Work schedule hours: 8:30 am. to 5:00 p.m. 1 hour lunch break. 37.5 hour work week. 7.5 hours a day
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fingerprinting is required for this job assignment.

• Seeking Candidates with 6 months to 2 years previous work experience in a corporate environment. Business professional dress attire is required for this job assignment. Recent college graduates are welcome to apply.
• Skills set: Microsoft Office Suite, Excel, and PowerPoint proficient level.

Location Designation: Fully Onsite:

• Join our Field Service Team, the driving force behind the delivery of exceptional experiences for Clients agents and clients.
• As part of our diverse team, you will have the opportunity to shape seamless customer experiences.
• Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.

Role Overview: 

• Our General Offices serve as crucial hubs for our insurance agents and advisors throughout the country, providing them with support in various aspects of their business. We are seeking a motivated and efficient Operations Specialist to support the daily operations in one of our General Offices.
• This role resides within our Service organization and is the first point of contact for agents and clients.
• In addition, they provide dedicated support to the local Managing Partner, handling administrative and operational responsibilities to streamline processes for Agency stakeholders.
• The role requires strong relationship-building skills, organizational abilities, effective communication, as well as a proactive approach to problem-solving, ensuring the smooth functioning of the organization.

Responsibilities:

• Provide administrative and operational support to the Managing Partner and management team
• Collaborates with the onsite Service Leader to ensure efficient operations
• Act as a point of contact for agents, addressing their inquiries promptly and professionally
• Greet and welcome visitors-Candidate must be comfortable with customer facing, with excellent interpersonal skill sets.
• Answer and direct phone inquiries-Excellent phone etiquette.
• Coordinate accounts payable and receivable, including efficiently managing requests related to Agent payments, submitting operational expenses, and reconciling purchase cards
• Handle incoming and outgoing mail and deliveries, to include incoming correspondence distribution in accordance with regulatory guidelines
• Assist with facility management (building maintenance requests, troubleshoot local network issues, etc.)
• Manage resource assignments for new agents, ensuring their onboarding experience is smooth
• Additional administrative duties such as control reports, coordinating conference rooms, preparing for meetings, and handling fingerprinting for candidates.

What You’ll Bring: 

• The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization.

Required Skills:

• Ideal candidate should have experience in a customer service and/or office administration
• Excellent written and verbal communication skills
• Strong computer skills with proficiency in the Microsoft Office Suite
• Associates, or bachelor’s degree preferred, but not required.

Training & Development:

• Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing.
• Coaching and feedback are provided to help you gain the necessary skills to be successful.