Registration Representative

Description

This position requires the full understanding and active participation in fulfilling the mission of Client . It is expected that the employee demonstrate behavior consistent with our core values; Accountability, Best Practices, Compassion and Synergy. The Employee shall support Client's  strategic plan and participate in and advocate performance improvement/patient safety activities.

• The Registration /Pre-Registration Representative is responsible for completing all registrations of patients presenting for procedures, admissions or the ER.
• The Representative must collect and verify demographic and insurance information so that the patient can be accurately identified and billed for their services.
• Excellent customer service must be maintained with all patients and co-workers.

1. Adheres to department policy of using two identifiers.
2. Avoid HIPAA violations by accurately entering information into the system.
3. Interviews, registers and pre-registers patients timely and accurately.
4. Maintains an appropriate level of expertise in Epic, OnBase, RTE and websites.
5. Ensures all registration forms are signed and collected and appropriate notes are entered.
6. Delivers excellent customer service using AIDET principles.
7. Collects payments and posts patient financial responsibility.
8. Participates in and supports department specific performance improvement activities.
9. Maintains accuracy at an acceptable level.

Skills

1. Adheres to department policy of using two identifiers. Also adheres to a verbal verification of armband placement.
2. Avoids HIPAA violations by accurately entering information into the system to avoid passing on defects; such as incorrect PCP, guarantor, etc.
3. Interviews, registers and pre-registers patients timely and accurately. Appropriate level of expertise in Epic, OnBase, RTE and websites to ensure accurate and efficient registrations.
4. Ensures that all registration forms are accurate, complete, scanned and indexed in Epic.
5. Enters important notes in the Referral or Auth/Cert. Utilizes the billing indicator as required.
6. Uses excellent customer service with staff and patients. Maintains effective working relationship with co-workers and others.
7. Collects and posts patient financial responsibility timely and accurately.

• 1-2 years Medical Office/Admitting/Registration or equivalent healthcare experience preferred
• Computer skills required

Education:

• High School Graduate preferred
• Medical Terminology preferred