Jobs

Description

Job Title: Production Readiness Manager / Service Manager

Location: Philadelphia (Hybrid)

Schedule: Full-Time, Contract-to-Hire

Job Overview

• The Production Readiness Manager is responsible for ensuring operational readiness across people, processes, and technology in support of new capability launches, enhancements, and continuous improvements.
• This role bridges business and IT functions to ensure seamless transitions into production environments, with a strong focus on supportability, maintainability, and value realization.

Key Responsibilities

• Evaluate initiatives to determine release readiness requirements for Business, IT, and external stakeholders
• Partner with Program Leads, Project Managers, Business Analysts, and Technical Leads to define or update operational models
• Collaborate with Production Services and Software Maintenance teams to develop artifacts and job aids for monitoring and troubleshooting
• Create support manuals outlining software flows, infrastructure components, team engagement protocols, and SLAs
• Facilitate knowledge transfer and capability demonstrations to IT Production teams
• Monitor post-release stability and performance, providing feedback for future improvements
• Coordinate training and communication plans with business teams
• Lead project gating processes and track deliverables for release readiness
• Manage readiness activities using Agile SAFe tools (preferably JIRA)
• Occasionally support weekend activities as needed

Must-Have Skills & Experience

• 7–8 years in release management or production readiness across AWS Cloud, On-premise, and SaaS environments
• Proven problem-solving and critical-thinking abilities
• Strong interpersonal and communication skills, including presenting to leadership
• Ability to influence and negotiate across a matrixed organization
• Experience with large integrated programs and process improvement
• Self-directed, results-oriented, and deadline-driven
• Comfortable working under pressure and navigating ambiguity