Jobs

Description

Must be onsite

Graveyard shift - 11:00PM - 730AM Fri-Tues (Wed, Thu Off)

Job Summary:

• This position requires full understanding and active participation in fulfilling the mission of Orange Coast Medical Center.
• The employee shall support Orange Coast Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.
• The PBX Operator is under the direction of the Supervisor/ Manager and is responsible for answering and redirecting calls for the Orange Coast Medical Center. Including general information, phone numbers and department locations as required to achieve departmental goals in a courteous, professional, accurate and timely manner.
• The PBX operator assists in registering outpatient lab accounts and direct admissions.
• The PBX operator demonstrates excellent and compassionate service, problem solving skills in every interaction, including the ability to remain calm under pressure and a commitment to customer satisfaction.

Job Responsibilities:

• Ability to deliver and provide excellent customer service using Simply Better and AIDET principles.
• Actively supports MHS initiatives, department performance improvement activities to establish continued enhancement of services provided by the PBX department. (Meetings, employee engagement survey, education, and training activities)
• Demonstrates appropriate level of expertise and proficiency using the PBX paging system (Interactive Intelligence) and the security radio. 

Skills: 

Required Skills & Experience:

• Six (6) months or more experience as an operator in a hospital or call center.
• Must communicate effectively and clearly both verbally and in writing.
• Strong customer service skills.
• General computer skills required including: electronic medical record and Microsoft Office.

Preferred Skills & Experience:

• Bi-lingual (English/Spanish, or English/Vietnamese).
• Hospital admitting experience a plus.

Preferred Education:

• High school graduate preferred.
• Medical Terminology related course or certificate.