Jobs

Description

Location: onsite in San Francisco or New York City 

Scaled Enablement Manager

Must haves:

• Excellent project management and organizational skills as there are many moving parts.
• Excellent written skills – being able to build a content strategy. Defining what content is being shared with the partners, when and how, the cadence, what approvals are needed and build the content.
• Be able to work under pressure and shifting priorities.

Nice to haves:

• Graphic design background – if they have built visually appealing content. Has worked with creative agencies.
• Feel comfortable working with cross functional
• Being familiar with client products.

Experience:

• 5-8+ years of experience in content strategy, education, enablement or marketing and communications. 

Overview:

We are seeking an experienced and highly motivated Enablement Manager to support the content strategy and development for Partnerships Programs. The successful candidate will be responsible for designing and implementing a comprehensive content strategy that aligns with our business objectives and engages our diverse community of users.

Responsibilities:

• Design, develop and execute a content strategy that aligns with our organizational goals and supports the growth and engagement of our global community.
• Serve as a liaison between product and enablement teams, supporting go-to-market (GTM) updates for new products and features, and ensuring seamless dissemination of information across all programs to drive successful adoption and execution.
• Develop Standard Operating Procedures (SOPs) to ensure efficient and effective program operations, including regular reviews and updates to reflect changing business needs.
• Select the most effective content modality (e.g., webinars, guides, work sheet, etc.) and learning strategies (e.g., micro-learning, peer-learning, etc.) to engage and educate our audience.
• Collaborate with cross-functional teams to identify content opportunities and develop compelling content that resonates with our audience.
• Develop a comprehensive content library, organizing content by topic, modality, audience, and other domains.
• Research, curate, and repurpose existing content to map it to new curricula.
• Manage content translations, working with internal stakeholders and external vendors to ensure that all program materials are accurately translated and appropriate.

Requirements:

• Bachelor’s degree in marketing, communications, or a related field
• 8 years of experience in content strategy, copy writing, education, or enablement, preferably in a B2B or SaaS environment
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
• Ability to adapt to changing priorities and deadlines in a fast-paced environment.
• Excellent writing and editing skills, with the ability to create compelling content for multiple channels
• Experience developing and delivering written and direct training for client facing teams.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
• Strong attention to detail and ability to maintain accuracy and quality in work products.

Typical Day in the role:

• In charge of creating content from end to end. Understanding need, partnering with agents, content releases, and assessing what worked and didn't.
• Day will also consist of a lot calls, marketing, creative teams, and will share the things needed to carry out content.