Jobs

Description

Job Title: Program Manager

Location: US-based, remote, must work eastern timezone hours

Duration: 9 months

Top must-have HARD skills:

• Program Management & Operations Expertise
• 12+ years managing complex programs/projects, especially in ambiguous or high-impact areas.
• Proven ability to shift priorities quickly while maintaining organization and control.
• AI Tools for Business Process Optimization
• Demonstrated expertise in leveraging AI tools to build, optimize, and scale business processes and reporting structures.
• Practical experience automating governance and reporting using AI.
• Analytical & Data-Driven Problem Solving

Good to have skills:  

• Process Improvement Methodologies: Lean Six Sigma, Kaizen, Agile certification or practical experience.
• Technology Industry Familiarity: Experience in content moderation, Trust & Safety, or support operations.
• Cross-Functional Collaboration: Ability to work with diverse teams and stakeholders across locations and time zones.

Key Responsibilities

Governance

• Develop, manage, and iterate governing frameworks and reporting mechanisms to track progress against goals and priorities, including data collection and analysis.
• Utilize AI tools to automate, enhance, and scale governance processes and reporting structures.
• Create regular updates (monthly/quarterly) on progress against goals and priorities, consolidating information from various sources and presenting it in a clear and concise manner for executive audiences.

Project Management

• Evaluate program/project requests to determine alignment with organizational goals, identify opportunities for synergy, and inform prioritization decisions.
• Analyze program/project requirements to develop a comprehensive understanding of stakeholder needs, business operations, and technical constraints, informing the development of effective solutions.

Minimum Qualifications

• 12+ years of experience in program management and operations (contract or full-time roles).
• Proven ability to shift priorities quickly while maintaining a high degree of organization and control.
• Demonstrated expertise in using AI tools to build, optimize, and scale business processes and reporting structures.

Preferred Qualifications

• Practical experience with AI, particularly in leveraging it to scale governance mechanisms.
• Bachelor’s degree in business administration, operations management, project management, or related field.
• Certification in process improvement methodologies such as Lean Six Sigma, Kaizen or Agile.
• Proficiency in applying process improvement methodologies/frameworks to identify and resolve process issues, with proven outcomes.