Jobs

User Support Technician

|  Posted On: Feb 10, 2026

location:San Diego, CA 92121

Duration:12 Months, Contract

mode of work:On-site

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Job Summary

Job Title:  
User Support Technician
Posted Date:  
Feb 10, 2026
Duration:  
12 Months, Contract
Shift(s):  

08:00 - 17:00

Salary ($): 
28.00 - 30.00 per Hourly (compensation based on experience and qualifications)
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Talk to our Recruiter

Name:
 
Meet Yadav

Email:
 
myadav@rangam.com

Phone:
 
650-516-3170

Description

Must be onsite

Extension possible

Monday – Friday 8am to 5pm

Skillset Matrix Manager Notes

  • Technology Requirements (I.E Programs, systems, etc) Win 10 and 11, Office365, Dell computers, Apple iphones and ipads, PC troubleshooting.
  • Active Directory, Exchange

 

What does a typical day look like? (daily tasks) Answer help desk phone calls

  • Route help desk tickets to appropriate technicians or support groups
  • Provide on the spot troubleshooting as time allows
  • Provide support through online chat system
  • Provide walk up support
  • Provide local support for the following systems (installation, upgrades, troubleshooting)

 

Preferred background/prior work experience? 1-2 years experience.

Priority soft skills Highter than average personable skills as the user will be internally customer facing.

  • IS Helpdesk support on rotating basis with some after-hours coverage
  • Answer help desk phone calls
  • Route help desk tickets to appropriate technicians
  • Provide on the spot troubleshooting as time allows
  • Provide local support for the following systems installation, upgrades, troubleshooting: PC and or Laptop Hardware and Software
  • Network Peripherals and Printers Telephone System Maintain loaner laptops and projectors Manage PC and or Network Inventory

 

AI-Assisted Application Screening

As part of our recruitment process, we may use automated tools or AI-enabled technologies to assist with resume screening and candidate matching. These tools help our recruitment team review applications more efficiently, but they do not make hiring decisions. All final decisions are made by human reviewers.