Jobs

Summary

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Duties and Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer
• excellence activities.
• Typically makes routine outbound, health related customer calls following set scripts, procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy
• when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including
• telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
• services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Required Work Experience:

• 1-year related customer service excellence experience.
• Preferred Work Experience:
• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving
• productivity/accuracy/quality standards.
• Physical and Mental Requirements:
• Consistent exceptional customer service, accuracy and quality focus required.

Skills:

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
• Continuous Improvement: Embrace and thrive in an environment of continuous
• improvement, innovation, and leveraging digital

Additional Job Details:  

• Must be detail organized
• Must be able to 10-key
• Must be able to type at least 40 wpm
• Must have customer service for internal and external calls
• Must be able to lift up to 50lbs
• Must be able to walk up and down stairs