Jobs

Description

This position will Manage customer service through the order fulfillment process.

HYBRID: 3 onsite; 2 remote days per week

EDUCATION:

• A certificate or diploma in Business Administration or Marketing.

EXPERIENCE:

• At least 2 years of experience in a business or customer service-related position. Order to Cash process
• SAP experience required (S4 Hana preferred)
• Medium or advance excel (v-lookups)
• Computer proficiency and ability to handle multiple Microsoft programs
• Strong analytical and reporting skills to support the sales and accounts teams
• Effective problem-solving skills
• Strong written and verbal skills
• Ability to set priorities and make decisions in a dynamic work environment as required
• Strong teamwork

Responsibilities:

• The role is responsible for ensuring that internal and external customers have a positive experience that meets or exceed their expectation while adhering to core business metrics.
• Receives, processes, and follows up on customer orders in SAP and provide a response to external and internal customer inquiries. Internal customers such as the sales team, planning, logistics, credit, controlling, marketing and quality.
• Verifies order parameters such as availability, specifications, pricing, delivery options, etc..., and directly initiates the necessary actions required to resolve any differences between the customer's requirements and client's ability to satisfy them
• Prepares reports and maintains key business tracking information during the season.
• Process Non-Conformance in SAP. Tracks complaints and identifies opportunities for corrective and preventive actions.

• Business environment (market/external conditions/challenges the job faces on a regular basis): This position interacts with multiple disciplines internally - planning, sales, marketing, and logistics as well as managing multiple systems and multiple customer organizations. This position also interacts with many different customers.
• Level of Autonomy/Decision-Making Responsibility: This position receives general business and strategic guidance from their direct supervisor and has input into operational strategies. Customer services do have access to a number of solutions however decision-making will require creative solutions given the complexity of each customer.
• Internal and external relationships (other than the supervisor, what other positions does this job interact with and why):
• Planning Team - to better understand product availability
• Sales - to ensure orders are placed to match appropriate monthly sales phasing targets
• Logistics- to ensure orders will be processed and managed according to the customer's requests