Jobs

Description

Sr Supply Chain Analyst--B2B Operations Analyst-

Days/Hours: Mon – Friday 8:00am to 5:00pm PST

Selected Candidate will start ASAP after screenings have cleared.

Top Skills Looking for in a candidate:

• Strong Excel skills including utilization of Pivot tables
• Previous experience in the Operations/ Supply Chain process- knows how the ordering process flows and turns into fulfillment dollars
• Excellent interpersonal skills that can coordinate between teams-(Will not normally be a client facing role, but will handle any order escalations that need to be updated between departments, updated status provided, etc)

 

B2B Operations Analyst (contract, CS or Ops)

Support accurate and timely execution of B2B customer orders by serving as the first line of intake for order issues, performing transactional fixes and analysis, and coordinating cross functional resolution. The role reduces reactive workload on supply chain leadership while improving order execution reliability and functional resolutions. The role reduces reactive workload on supply chain leadership while improving order execution reliability.

 

• Must have strong, proactive communication skills
• Must have high data proficiency (Excel, Power BI, Tableau, basic SQL, Python, or similar scripting a plus)
• 30–40 hours per week
• Heaviest workload Monday–Wednesday due to weekly B2B order cadence

 

Order Monitoring & Execution 

•          Review weekly incoming B2B orders in SAP and Amazon Vendor Central

•          Monitor iDoc reports on a regular basis (daily or twice a week)

•          Identify and resolve sales order and delivery issues through:

o          SAP navigation, diagnostics, and corrections

o          Data validation and reconciliation

o          Cross functional collaboration

•          Escalate nonstandard scenarios to Ops leadership

Issue Triage & Resolution Ownership – Order Disputes 

• Serve as the first line owner for all order related issues line owner for all order related issues
• Perform triage and root cause analysis in relation to b2b customer issues(Andon cords, disputes, de-listing) cause analysis
• Assist Accounts Receivable team with supporting documentation regarding shortage claims and Proof of Deliveries (PODs)
• Process credit and debit notes after documenting each case and collecting required approvals per internal approval matrix
• Execute supporting tasks where appropriate (analysis, SAP updates, documentation)
• Task appropriate functional owners when resolution requires their action
• Follow up, track progress, and escalate unresolved issues as needed
• Raise disputes with customers using customer defined processes as needed
• Ensure issues are driven to closure with clear communication with internal and external stakeholders

 

Customer & Internal Communication

• Interface with customer operations teams (e.g., Walmart, Walgreens, Amazon)
• Maintain clean documentation and audit trail for order changes
• Support Sales, Finance, and Ops teams with order analysis and issue investigation

 

Manual Order Intake 

• Place manual orders in SAP if automated SAP, Webshop, e-Client cannot be used
• Coordinate readiness across Ops, Finance, IT, and customers
• Identify gaps and escalate to management

 

Amazon Vendor Central Order Management

• Manage manual routing of Amazon Vendor Central orders to 3PL (Arvato) via SOPs
• Coordinate resolution of confirmation issues, shortages, cancellations, and resubmissions

 

KPI ownership:

• PO confirmation within 24 hours
• Orders ready to ship within 3 business days
• Coordinate directly with 3PL to gather data and support shortage or execution investigations

 

Authority & Escalation

• Authorized to execute transactional fixes within SOPs
• Empowered to create new SOPs or update existing as processes evolve
• Empowered to follow up with and escalate to cross-functional partners functional partners

 

Out of Scope

• Supply planning ownership
• Pricing or commercial negotiations
• Strategic forecasting and decision-making