Jobs

Description

Hybrid Work from Home Position, Inbound/Outbound Call Center

Full time onsite reporting to Baltimore, MD. May transition to hybrid schedule based on performance.

Jr level exp = yes. Prior large volume UTILITY  call center exp+++, DOT = no.  Work hours 8am - 5pm.

Job Description:

• A Junior Customer Service Representative is responsible for providing support and assistance to customers of a company.               

 Responsibilities may include:

• Responding to customer inquiries via phone, email, or chat.
• Providing information about products or services, including pricing, availability, and features.
• Processing orders, returns, and exchanges.
• Resolving customer complaints or issues in a timely and professional manner.
• Escalating complex or unresolved issues to senior customer service representatives or management.
• Maintaining accurate records of customer interactions and transactions.
• Following up with customers to ensure their satisfaction.
• Collaborating with other departments to address customer needs or concerns.
• Keeping up-to-date with product knowledge and company policies.
• Providing feedback to management on customer trends, issues, and suggestions for improvement.
• A Junior Customer Service Representative should have strong communication and interpersonal skills, as well as a customer-focused attitude.
• They should be able to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Previous customer service experience and knowledge of customer service principles and practices are beneficial