Jobs

Description

Key Results Areas & Accountabilities

1. HR Operations Leadership (Service-Wide)

• Provide senior-level operational support across HR Operations, contributing to the delivery of a cohesive, customer-focused HR service.
• Lead service-wide improvement activity, identifying opportunities to streamline processes, reduce silos, and build consistency in ways of working.
• Provide expertise in HR operations process redesign, working with colleagues across the organisation to simplify workflows and improve digital enablement.
• Support the Head of HR Operations with operational oversight, risk identification, service prioritisation, and management of cross-cutting issues.

2. Reward, Recognition & Establishment Management

• Lead the Pay & Reward team to deliver an effective, professional and responsive reward service.
• Oversee a robust job evaluation process ensuring fairness, consistency and compliance with Council policy.
• Maintain up-to-date approaches to reward, benefits and recognition, keeping strategies under review to support attraction and retention.
• Manage the day-to-day delivery, communication and marketing of staff benefit schemes.
• Oversee the establishment control framework in partnership with HR and Finance colleagues, ensuring high-quality data, governance and reporting.
• Lead the allowance request and approval processes, ensuring transparency, risk monitoring and appropriate escalation where needed.
• Commission or procure external reward or benchmarking support when required, ensuring compliance with procurement and corporate policies.

3. Policy, Compliance & Advisory Support

• Contribute to the development and implementation of HR policies, particularly those relating to Reward, Establishment Management and HR Operations processes.
• Provide expert advice to senior managers and HR colleagues on complex operational issues, including reward, organisational change and establishment matters.
• Maintain knowledge of relevant legislation, case law, and sector best practice to ensure compliance and inform service improvements.

4. Stakeholder Engagement

• Build strong relationships with HR Business Partners, Service Directors, Executive Directors and operational managers to support effective decision-making.
• Work collaboratively with staff networks, Trade Unions and JE evaluators to support fair and transparent reward processes.
• Work with digital, data and systems colleagues to support the transformation and modernisation of HR services.

5. Team Leadership & Development

• Manage, coach and develop the Pay & Reward team to build capability, resilience, and high-quality service delivery.
• Recruit, train and maintain a pool of job evaluation panellists, including TU representatives, ensuring engagement and consistency in practice.
• Foster a positive team culture based on accountability, continuous improvement and professional development.

Knowledge / Skills / Experience

Knowledge

• Relevant degree or professional qualification (e.g., CIPD) Essential
• Evidence of ongoing CPD  Essential
• Strong understanding of Pay & Reward practices Essential
• Knowledge of recruitment processes Desirable
• Understanding of statutory, policy and local government frameworks Desirable

Experience

• Demonstrable experience leading or supporting Reward, Recognition or Compensation & Benefits services Essential
• Experience in job evaluation and its practical application Essential
• Proven ability to lead operational HR projects and influence policy development Essential
• Experience delivering effective communication and engagement activities Essential
• Experience implementing performance and quality assurance frameworks Essential
• Experience managing and developing staff Essential

Dimensions of the Role

• Direct line management of: 
  • 2 Pay & Reward Officers
  • 1 Pay & Reward Administrative Assistant
• Oversight of a wider network of JE evaluators across the Council (including Trade Union representatives).

Working Conditions / Arrangements

• Hybrid working
• As per corporate standards