Jobs

Description

Remote

Must-Have Skills             

Change Management & Communication

• Experience supporting or leading change management initiatives.
• Strong written and verbal communication skills to drive alignment and adoption.

Organization & Prioritization

• Highly organized; able to manage details across multiple workstreams.
• Proven ability to juggle multiple priorities and deliver in a fast-moving environment.

Nice-to-have Skills          

UX Research / Design Operations

• Background in UX research and/or design operations.
• Experience recruiting and coordinating participants for user studies (e.g., screening, scheduling, consent, incentives).
• Problem-Solving & Resourcefulness
• Strong problem-solving skills with a practical, solutions-oriented approach.
• Resourceful and proactive in navigating ambiguity, unblocking work, and finding the right partners/tools to get things done.

Years of Experience:3 Years or more

Key Projects/Day-to-Day Responsibilities:           

• Manage change management operations, including scheduling and coordinating trainings, supporting tooling updates, and maintaining documentation to ensure training materials and team resources stay current.
• Support multiple programs end-to-end with operational, administrative, and reporting activities (e.g., tracking workstreams, preparing updates, maintaining dashboards/status docs, and coordinating cross-functional follow-ups).

Working style: Comfortable operating with autonomy and confidently forming and sharing recommendations

What makes this role interesting?           

• You’ll be at the center of change. You’ll track and manage changes end-to-end—updating training, documentation, and tooling—so teams stay aligned as processes evolve.
• Hands-on tool launch experience. Being part of a tool rollout/relaunch gives you real experience in
• go-to-market execution, driving adoption, and learning what it takes to launch successfully at an org-wide scale.
• High visibility + cross-functional exposure. You’ll interact with multiple stakeholders, understand how different teams work, and help connect the dots across programs.
• Real ownership on a small team. With a lean team, your work has direct impact—and you’ll have space to bring ideas forward and confidently say, “here’s what I think we should do.”

Project Manager

• The Participant Engagement team within Global Research Operations is looking for a Project Manager to implement global operational systems, connect teams and knowledge and problem solve operational hurdles to enable Researchers to do their most impactful work.
• The ideal candidate is a self-starter, tech savvy, highly organized, detail-oriented and resourceful.
• You must be comfortable in an extremely fast-paced environment where you'll adjust to shifting priorities, find solutions on the fly across multiple stakeholders, and coordinate activities across teams and time zones.
• We're looking for an individual that is highly organized and able to proactively manage requests and timelines while anticipating project issues and resolving them.
• This is a full-time US-remote contract position.

Responsibilities

• Your primary responsibilities will be partnering with a team of program managers in executing core operational processes for the team including, but not limited to:
• Supporting multiple programs with operational, administrative and reporting activities

Requisition Details

• Managing change management processes including scheduling trainings, updating tooling and documentation to keep training and team resources current
• Maintaining sandbox environments for testing and training
• Supporting participant recruitment operations across various workflows

Minimum Qualifications

• 3+ years of experience working in a similar capacity
• Prior experience working with User Experience Research or Design Operations
• Detail-oriented with a commitment to accuracy and quality