Jobs

Description

Schedule: Monday through Friday during normal business hours 8:00 - 5:00 PM CST; must be flexible to start some days at 7:00 AM for meetings and work 8 hour shift. (40 hours per week, no overtime).

Training will be onsite for about two weeks moving to hybrid once trained and comfortable to work independently.

Hybrid schedule will require three days a week in the office with flexibility.

The Customer Service Support 3 - Customer Enabling will process routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment.

• In this role, you will assist in achieving streamlined and optimized internal processes, that promote a seamless customer experience.
• Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using basic analytical capabilities.
• Update internal stakeholders on order status and any issues.
• Support the generation of order related documents.
• Resolve clerical or administrative process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
• Process customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation and transportation availability alignment.
• Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. *Other duties as assigned

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Two years related work experience.

Preferred Qualifications

• Must Have Microsoft Office experience.
• Working with ticketing system.
• Must complete Background check only.