Jobs

Description

Onsite

Target Start Date: ASAP

Shift Expectations (First, Second, Third): First

Shift Timings: 8:00 am to 5:00 pm

Job Description:              

• Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution.
• Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services.
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

Position Responsibilities:

• Reviews of customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in Cardex (ERP) to potentially resolve order issues.
• Reviews and actions open orders that are pending resolution.
• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors / Expedites orders with high complexity and urgency.
• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.