Jobs

Description

Position Requirements:        

• The business Analyst I will be primarily responsible for posting customer payments and will handle some specialized payment situations, as assigned, under general supervision.

Title of the Glider: Client _ Payment Operations

• Provide business function support in various power delivery settings.
• High school diploma with minimum of 5 years experience in specific area of expertise.
• Familiarity with power companies a plus.
• Provide clerical and some administrative support.
• Utilize PC and mainframe applications, such as Microsoft Office, People Soft, Time, EERS, and PassPort proficiently.
• Develop customized reports provided by integrated systems, including Passport, PeopleSoft, Impromptu, etc, and MS Office applications.
• Use oral and written skills to present information.

Position Key Accountabilities:

• Accurately posts all assigned manual and electronic payments to customer accounts.
• Daily research of check payments to determine corresponding customer account.
• Verifies accuracy, research discrepancies and reconcile payment errors.
• Resolves and reports issues in a timely and accurate manner.
• Reconciles payments daily.
• Works on special projects as assigned.
• Performs other duties as assigned.

Skills:

• This position requires excellent organizational, mathematical, and analytical skills to ensure payments are posted correctly into customer accounts.
• Candidate must demonstrate a positive demeanor, good verbal, and written communication skills.
• Candidate must have the ability to work independently without close supervision.
• Excellent interpersonal and conflict resolution skills.