Jobs

Description

Needs to have Customer/1 for the utilities industry.

Role Overview

• Client is seeking a highly experienced Senior IT Business Analyst to support enterprise scale initiatives across our utility platforms. This role is a critical partner to business, technology, and delivery teams—translating complex operational and customer needs into high quality, scalable solutions.
• The ideal candidate brings deep Meter to Cash functional expertise, strong systems and data fluency, and a demonstrated ability to lead analysis efforts across large, cross functional programs. A strong focus on CIS Platforms, specifically on Customer/1 experience is highly desired.

Key Responsibilities

Business & Systems Analysis

• Lead end to end business analysis activities for large, complex initiatives across the full solution lifecycle.
• Elicit, analyze, validate, and manage functional and non functional requirements using structured, industry standard methodologies.
• Document current state and future state processes, identifying optimization opportunities, gaps, risks, and dependencies.
• Translate business needs into clear business and functional specifications that support scalable system designs.

Meter to Cash & Utility Domain Expertise

Serve as a subject matter expert in Meter to Cash, with required functional depth in one or more of the following areas:

• Billing
• Supplier Services
• Service Orders
• Finance
• Apply working knowledge of utility customer systems (e.g., Customer/1 and related platforms) to guide solution design and analysis.
• Partner with business and IT stakeholders to ensure regulatory, operational, and customer requirements are fully addressed.

Data, Systems & Testing Leadership

Leverage strong data analysis skills, including:

• Writing and reviewing SQL queries
• Analyzing batch and online processing results
• Investigating system and data errors across environments
• Develop and lead requirements driven test strategies.
• Lead User Acceptance Testing (UAT) and end to end testing, including defect triage, root cause analysis, and remediation support.
• Support implementation readiness through production validation, reconciliation, and post deployment verification.

Leadership & Collaboration

• Provide functional leadership and mentorship to other Business Analysts.
• Proactively identify cross project impacts, risks, and interdependencies and drive them to resolution.
• Act as a trusted advisor to business partners, product owners, and technical teams.
• Communicate complex concepts clearly to both technical and non technical audiences.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
• 10+ years of experience as a Business Analyst in complex IT or enterprise environments.
• 10+ years of hands on experience with requirements elicitation, documentation, and lifecycle management.
• Extensive experience operating within SDLC / Agile / hybrid delivery models.
• Strong analytical, problem solving, and critical thinking skills.
• Exceptional written and verbal communication skills.

Highly Desired Experience

• Customer / Customer Experience (CX) focus, including experience with Customer/1 or similar utility CIS platforms.
• Demonstrated expertise in Meter to Cash processes within a regulated utility environment.
• Experience working in large scale utility (Gas and/or Electric) transformation initiatives.
• Proficiency with analysis and modeling tools (e.g., MS Visio, requirements management tools).
• Proficiency with project tools (e.g. JIRA, Confluence, Xray, SharePoint).
• Industry certifications such as CBAP, IIBA, TOGAF, or equivalent.